Rather than simply classifying a non-conformance as major or minor, what if internal auditors could determine the actual dollar cost of a nonconforming activity? If Management sees how much non-conformances cost the organization, be it in loss of efficiencies, decreased customer satisfaction, regulatory concerns, etc. they will be much more receptive to allocating the necessary resources towards corrective action. And they will place more value on the audit process, as they see it can help the company save money and even generate revenue, as opposed to being a cost center.
The presentation will explain how to do this, even when the Quality Auditor has little access to financial information. They may not know the exact dollar figures associated with things like lost business, overtime and equipment depreciation, but they can certainly detect when these costs are unnecessarily occurring. The key is to turn these situations into an opportunity to engage and involve managers, accountants, legal and others that possess the necessary financial knowledge. The more involvement in the audit, especially at higher levels of management, the stronger the entire Quality Management System can be.
The presentation will use case studies and examples to illustrate how an auditor can craft their estimates, how to present to management, and what to expect when managers get involved with their input. The presentation will also be interactive, as the audience will be encouraged to ask questions and share their own ideas and experiences.
Presenter: Jeff Rosaine
Jeff is the President of J Rosaine Quality and Consulting, whose recent clients include National Oilwell Varco, Trans Canada Corporation and CES Energy Solutions, where he is currently serving as the Corporate Quality Manager. Jeff has been involved in Quality Auditing since 1996 and Quality Management since 1999. He has earned ASQ Certified Quality Manager and Certified Quality Auditor designations. Jeff is always happy to share his experiences with any and all Quality professionals. In turn, he is continuously looking to gain more knowledge and learn new ideas from this same group.
Danish Canadian Club, Queen's Room
727 - 11th Avenue SW,
Free Parking Available
You do not have to be ASQ member to attend this session. We invite all interested in Quality to attend our sessions and enjoy peer discussions. These discussion/ meetings are free of charge and do not require pre-registration.