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QDG - Introducing Improvement through Change Management at a large SAGD facility - Permit-to-Work Practices

  • Brentwood Co-Op Community Room 4122 Brentwood Road NW Calgary, T2L 1K8 (map)


This presentation will show the road travelled to transform the administration of permits-to-work in a large SAGD operation (100,000+ bpd), introducing major changes in permitting practices, including people, processes and technology.

One of the largest in-situ bitumen producers in Alberta was facing a significant challenge in the issuance of thousands of permits-to-work for their Construction and Maintenance crews. Long waits and lack of readiness in the plant, meant that crews had to wait sometimes for hours resulting in idle personnel and significant expense to the Operator. Further, there was a concern about the lack of consistency in the interpretation of critical procedures by operators that were located at distant points in the plant. Significant operator turnover also impacted the quality of the permits.

Given the challenges faced in issuing permits in 2009, it was anticipated that the situation would become much worse as the plant grew and aged, unless changes were made.

The presentation will include the steps and challenges encountered, organizational and process re-design, participation in the development of critical procedures, permit quality assurance, processes cycle-time management, adoption of information technology, and change management strategies as responsibilities changed. It will also discuss the results from a satisfaction survey conducted in 2013 among 1000 stakeholders of the permitting function, and its implications.

Presenter Profile: 

George Dragun is Director of Partnerships and Business Development with Phoenix AMC, a Plant Asset Management consultancy.  He is a Professional Engineer (P.Eng.), Certified Management Consultant (CMC), Information Technology Certified Professional (ITCP), and ASQ Certified Six Sigma Black Belt (CSSBB). He is a graduate from the University of Manitoba with a Master of Engineering, and is also a PROSCI Change Management specialist. George is a senior practitioner with over thirty years of national and international experience in project and change management, business transformation and strategy formulation, with particular emphasis in the energy sector. He was the CEO of a Calgary-based international management consulting company where he structured multi-functional consulting teams for large private and government-owned corporations. As a project manager and senior advisor to various levels of corporations and governments, including the United Nations, he has experience leading complex change initiatives.

Additional Information:

Brentwood Co-Op Community Room
The community room is on the basement floor and on the right side - once inside - from the main door.
Parking is free at this location.

You do not have to be an ASQ member to attend this session. We welcome all interested persons to attend our sessions and enjoy peer discussions. These discussion/ meetings are free of charge and do not require pre-registration.



Earlier Event: February 8
Visual Project Management Workshop
Later Event: June 20
QDG - Plant Assets Data Quality