This QDG is a recording of a presentation made by Mike Micklewright.
This presentation shows how CAPA should be used as the means for continuous improvement of enterprise-wide quality and lean processes. It also highlights the need for reliable root cause analysis techniques as well as how to leverage sophisticated techniques to effectively handle CAPA.
Mike has been consulting, teaching and facilitating quality and lean principles world-wide for more than 25 years. Mike is a founder of Chicago based Quality Quest Inc. He is a director and senior consultant for Kaizen Institute.
Mike has an engineering degree from the University of Illinois. He is a certified supply chain analyst, ASQ-certified Six Sigma Black Belt, Quality Auditor, Quality Engineer and Manager of Quality/ Operational excellence.