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QDG - The Need for a Different Approach to Quality in the Service Sector

  • Business Career College 115 - 2323 32nd Avenue NE Calgary AB Canada (map)

About The Topic

The service sector (Healthcare, Finance, government, IT, etc...) deals mostly with information rather than physical material, there are also other unique characteristics for the service sector that justify another approach for quality in this sector.

About The Speaker

Imad Al-Murib is a lean black belt and business transformation consultant with over 10 years of experience in applying the Lean methodology to the Service Sector such as finance, hospitals, IT, hotels, and government services.
Imad is one of the pioneers in linking Lean methodology with Business Transformation and Digitization, creating a patent framework to streamline this transformation.
In the past, Imad had held different positions including PMO office and the VP of Service Support and Continuous Improvement in the financial sector.  He is currently operating a management consultancy firm, Lean Vector, where he is introducing a new concept in implementing Lean projects.

Location and Time

Business Career College
115 - 2323 32nd Avenue NE
Calgary
6:00 p.m. - 7:30 p.m.

Earlier Event: February 24
ASQ Calgary Executive Meeting
Later Event: March 30
Lean Bronze Review and Exam