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QDG - TRIZ Inventive Principles for better Quality in Services

  • Business Career College 115 - 2323 32nd Avenue NE Calgart, AB Canada (map)

This presentation is continuation of topic started during May 18th Quality Discussion Group on 40 Inventive Principles.

During my previous presentations on TRIZ (the Russian acronym of the "Theory of Inventive Problem Solving"), I made TRIZ introduction with understanding of problems as results of contradictions, which is mutually exclusive requirements. TRIZ offers tools to resolve contradictions. Previously, we discussed Separation Principles (in time, in space, between the parts and the whole, as well as separations based upon a condition). And even if you attended these presentations, or new audience who is joining us today for the first time, you still will have a chance to get familiar with another TRIZ tool - Inventive Principles.

Application of 40 Inventive Principles of TRIZ in healthcare and education will be in the focus of this presentation.  More examples of applications of Inventive Principles in manufacturing and service industries may be further discussed in future presentations.

About the Speaker

Maria Stoletova has over 15 years of consulting and teaching experience in the quality area. She holds a Ph.D. in Engineering (equivalent) from Vladimir State University (Russia), Master's degrees in Industrial Engineering from Wayne State University (U.S.), in Operations Management from the University of Arkansas (U.S.), and in Metrology from Vladimir State University. She taught courses in operations management, decision analysis, supply chain management, quality improvement, applied engineering statistics, and metrology at U.S., Canadian, and Russian universities. Stoletova worked on research projects in the fields of quality assurance and international quality standards. She completed a number of consulting projects in the quality improvement area working with manufacturing and service companies. She is an ASQ Certified Quality Manager, Quality Engineer, Quality Auditor and Six Sigma - Green Belt.

Location and Time

 Business Career College
115 - 2323 32nd Avenue NE
Wednesday November 2nd
6:00 p.m. - 7:30 p.m.


Earlier Event: October 26
ASQ Calgary October Leadership Meeting