ASQ Calgary Events
Cost of Quality
Event Description
Cost of Quality ( COQ) is at the outset is NOT the right measure of Quality as then quality is viewed as a cost and that gets into the psyche of Sr Mgt & they treat it as a cost center and there by giving scant attention and the spiral begins downwards.The Quality Head (if you have one at all!) is constantly asked “How do I get management support for my cost of quality initiative?” We know that a lack of quality creates both waste and significant other side effects yet we often fail to link the impact of these issues to the ability of an organization to achieve its desired business goals and objectives.
The Cost of Quality that we talk about comprises all of the costs relating to compliance and noncompliance.
In this talk we shall go over the various aspects & components of COQ, discuss why it is important, introduce COPQ, compare with some actual figures from SW industry and learn from each other how the COQ journey is faring now. We will ask discuss learnings if any from past initiatives in your organisations and suggest some roadmap ahead.
Speaker(s):
Santosh Mishra, Executive member of ASQ Calgary Chapter.
Santosh Mishra (SK) is a passionate quality person with about 28 years of experience.He did his Bachelors and masters in engineering and masters in management. Till few days back he was the VP & Head of Business excellence team at Infinite Computer Solutions a 100 mn US$ company in 10 years in SW services. Earlier to that he served in the Defense Forces(India) as an engineer in various roles.He has been leading all the quality initiatives in the last company over 8 years ie ISO/Six sigma/CMM/CMMi etc. He is a BB from ASQ, CSQA(QAI US), PMP since 2003 & an ISO lead auditor since 2005. Currently he is also an executive member with ASQ Calgary Chapter.
When:
Date: January 20, 2010
Start Time: 6:00PM
Event Duration: 2 hours
Cost:
Members: $00.00
Non-members: $00.00
Contact:
Rachel Wang
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We would like people there 5 to 10 minutes before 6pm so we can get everyone seated and start on time.
The ASQ QDG Calgary meets every other Wednesday @ 6:00pm to 7:30pm upstairs in room 208 @ DeVry. There is no charge for the sessions nor is there a requirement to pre-register and yes you will get a meeting receipt counting towards your recertification. There is no disclaimer to sign and everyone is welcome.
Guests can park in the DeVry parking lot after 5:30pm without fear of being towed.
Where:
DeVry Institute of Technology
2700 3rd Ave. SE
Calgary, AB T2A 7W4
http://www.devry.ca/locations/search-locations.jsp
Event Room: 208
