How do you handle “Human Error” as root cause of corrective action?

Hi Quality-1st, human error happens and we can’t ignore it. But before it is defined as “root cause” we have to look if there is not another cause for that human error. For example, the employee could have been distracted by another colleague or something in his work environment. Another root cause could be his work condition, stress, work load or pace. Then you realize that human error is not the root cause, it is work ergonomic, work load, work stress, etc.
I hope it helped.

Thanks. It makes sense.