ASQ Dinner Meeting - Wednesday, November 14, 2018

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ASQ Dinner Meeting - Wednesday, November 14, 2018

from 35.00

Best Western Village Park Inn
1804 Crowchild Trail NW
Calgary

Doors open at 5:30 p.m. for networking while dinner will be served at 6:00 p.m. Tickets for the event are $35 for ASQ members and $45 for non-members.

Presenter: Omid Eslamipour, Director Technical Operations at WestJet

Topic: "Safety, Risk Assessment and Continuous Improvement, The Integral components of a Quality System"

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About Omid Eslamipour

Omid Eslamipour is an Aeronautical Engineer with an MBA in Finance and Strategic Planning, FAA Certified Aircraft Maintenance Technician and Transport Canada Approved Person Responsible for Maintenance; Certified ISO 9001-2008, AS9100 and AS9110 Auditor.

Omid has over 33 years of aviation experience including 26 years at United Airlines in various roles in Technical Operations, including Manager of Maintenance Control and Sr. Manager of Quality Assurance; two years at REACH Air Medical Services as Director of Maintenance, Director of QA and Accountable Manager for the repair station; Four years at Regent Aerospace as Sr. Director of QA and Chief Compliance Officer; and since June 2017 at WestJet as Director of QA and Regulatory Compliance.

Presentation Overview

Within the Aviation Industry, Quality systems have evolved to include safety and Continuous Improvement as its key components. Quality embodies clear set of objectives for the end state of a product or service; objectives are measurable and can be arranged as KPI's. This system also requires resources to carry out the tasks to a design / process criterion and in compliance to various regulatory requirements. In a LEAN environment, performance is measured at various points in the process and adjustments are made as necessary to WIP and design / processes (PDCA).

In the course of achieving the above objectives and at every Step, Safety of personnel, equipment and guests are taken into full consideration and if there is a proposed process change or a new process introduced, a Risk Assessment is conducted using the risk assessment Matrix. The Safety infused environment, promotes identification of hazards of processes, engages the staff to find their causes and potential consequences and evaluate their risks.

As a results, mitigating actions are taken by the operations' staff to avoid and prevent or reduce the probability of the occurrence of hazards and plan to address potential losses and damages in the case of the occurrence of incidents and accidents associated with the hazards.

As Safety is adhered to in every step, opportunity for improvements of the processes and designs (CI) are also taken into consideration. Efficiency and timely performance of actions are essential to a successful aviation operation and in this competitive industry, guest satisfaction equals the competitive advantage over competition. CI is part of the culture in more mature operations and is prevalent in all departments from technical Operations to Finance and facilities management. Compared to 20 to 30 years ago, this industry has embraced CI in every step, aircraft, booking and checking-in experience, airport terminal environment and the list goes on. it is continuously evolving and is streamlining the many processes in the background and at the check-in kiosks.